We are sensitive to the scenario that We would be dealing with data and information of a personal
nature. By using Our Website (www.rupeego.com) and related mobile
applications (also referred as “We”, “Us”, “Our” and “RupeeGO”, as the context may necessitate),
You tend to provide Personal Information of
You and Your family (also referred as “You”, “Your”, “Yours” or the “User”, as the context may
Personal Information for the purposes explained in this policy by registering on the Website or by
subscribing to Our services. You also agree to Our contacting You pursuant to the business relationship
established using the information You provide to Us. We request You to read this Policy in accordance
Our Website for any transaction or avail our services. We are committed to ensuring that information
shared by You is protected and We assure You that it shall solely be used in accordance with this
Your privacy is of utmost importance to Us. We follow systematic and stringent procedures to protect
the security of the information / data shared with Us and stored on our Website. The information
that You have shared on our Website is stored in secure server with encryption and can be accessed
only for official purposes. Any of Our employees who violate Our privacy and/or security policies
related to customer’s data is subject to disciplinary action, including possible termination and
civil and/or criminal prosecution.
Upon signing up on Our Website, You are required to provide Us with certain basic mandatory
information inter-alia Your name, title, physical address, phone number, e-mail address and other
sensitive information. We never request more information than is reasonably necessary to provide
requested services. We assume all the information provided by You is true, accurate, current,
non-misleading, consistent and relevant. Once the registration process is completed, the said
e-mail id and password can be used to access Your account every time You visit Our Website.
3. INFORMATION THAT WE COLLECT AND THAT YOU PROVIDE:
I. PERSONAL INFORMATION
Personal Information means and includes all information that can be linked to a specific individual
or to identify any individual, such as:
a. Your full name, address, e-mail address, telephone number, date of birth and bank / card details
and any proof of Your identity and/or address that we may request;
b. Details of any transactions that You carry out through our Website or application using app and
of the fulfilment of Your requests;
c. Details of any bank account (including but not limited to, account holder, account name, account
number, sort code, online banking PIN, Transaction Authentication Number "TAN" and password,
available balance and transaction history of Your bank account), ITR, TAX certificates or any other
income documents as necessary by Us;
d. Any correspondence sent by You to Us;
e. Survey that You complete through the Website or based on our request;
f. Your participation in any promotion sponsored by Us;
g. Calls that we make to You or You make to Us;
h. Information collected through Cookies;
i. Your IP address, log-in times, operating system and browser type;
j. Details of Your visits to our Website/ mobile application including, but not limited to, Traffic
Data, location data, weblogs and other communication data, whether this is required for Our own
billing purposes or otherwise and the resources that You access whilst visiting Our Website or
II. INFORMATION COLLECTED BY MERCHANTS
RupeeGO shall engage with independent lenders to provide services and/or products related to our
Website. Access to any of Your Personal Information by these lenders are limited to the information
reasonably necessary in order for the lenders to provide the services. The lender who provides the
services to You offered through our website/app shall be additionally governed by said lender’s
a. To provide the services provided through RupeeGO platform.
b. Required by law such as to comply with a subpoena, or similar legal process. To the extent We are
legally permitted to do so, We will take commercially reasonable steps to notify You in the event
that We are required to provide Your personal information to lenders as part of legal process.
c. When We believe in good faith that disclosure is necessary to protect Our rights, protect Your
safety or the safety of others, investigate fraud or respond to a written government request.
d. If RupeeGO becomes involved in a merger, acquisition, or any form of sale of some or all of its
assets, We will provide notice before personally identifying information becomes subject to a
different privacy statement
e. To any other lender with Your prior consent to do so.
III. INFORMATION COLLECTED
When you use any of the services provided by RupeeGO on this website, or on any portal provided by
RupeeGO or on the website of any of RupeeGO's partners, RupeeGO may seek and collect certain
personal information (hereinafter referred to as "Information"). Accordingly, whenever You use this
website, avail any of the services of RupeeGO directly or with partnership with a partner of
RupeeGO, You consent to the collection, use and disclosure of the Information in accordance with
the terms and conditions of this Policy.
Personal information refers to any information as defined above.
The Information may be collected from you when you use the website
www.rupeego.com, or when you use
the mobile phone applications of RupeeGO, or when you fill in the information in any online
application form provided by RupeeGO or when you make a transaction with any of the merchant
partners of RupeeGO. The Information being collected may be categorized into mandatory and
voluntary. In the event you do not provide the mandatory information, RupeeGO may not be able to
provide You with its services.
RupeeGO only collects Information, which is relevant with the services being provided by RupeeGO.
The Information is collected to analyse your transaction patterns and to conduct credit worthiness
We use data collection devices such as "cookies" on certain pages of our website and in our mobile
applications to help analyse our web page flow, measure promotional effectiveness, and promote trust
and safety. "Cookies" are small files placed on your hard drive that assist us in providing our
services. We offer certain features that are only available through the use of a "cookie". Cookies
can also help us provide information that is targeted to your interests. Most cookies are
"session cookies," meaning that they are automatically deleted from your hard drive at the end of a
session. You are always free to decline our cookies if your browser permits.
Utilization of the Information
The Information collected will be used for the following purposes:
RupeeGO will keep your Information confidential to the maximum extent possible. RupeeGO may have
partnership and/or collaboration arrangement with various financial institutions and lending
partners, technology partners, insurance partners (“Partners”) and may share Your Information with
them. The Information thus shared with the said Partners shall be processed and dealt by them in
accordance with individual privacy policies. You hereby consent to your Information being shared by
RupeeGO with its Partners. RupeeGO does not make any representation about the privacy policies of
any third parties.
In the event RupeeGO receives any document on behalf of its Partners, RupeeGO shall collect and
retain such documents as an agent for the said partner as the case may be.
RupeeGO does not sell or rent your Information. The Information is only used by RupeeGO to
provide its services to its customers.
4. SECURITY PROCEDURE
RupeeGO has drawn up stringent security measures to protect the loss, misuse, and alteration of the
information provided by You under Our control. At any point of time, when You change or access Your
account information, We offer the use of a secure server. Once Your information is in Our
possession, We adhere to strict security guidelines, protecting the information against
unauthorized access. In order to prevent unauthorized access or disclosure, we have put in place
suitable physical, electronic and managerial procedures to safeguard and secure the information we
collect online. For example,
a. We use Secure Socket Layer (SSL) to encrypt the transmission of data on Our Website.
b. We review Our information collection, storage and processing practices, including physical
security measures, to guard against unauthorized access to systems.
c. We restrict access to Personal Information to Our employees, contractors and agents who need to
know that information in order to process it for Us, and who are subject to strict contractual
confidentiality obligations and may be disciplined or terminated if they fail to meet these
d. We are not responsible for third party circumvention of any privacy settings or security measures
on RupeeGO website or mobile app. You can reduce these risks by using common sense security
practices such as choosing a strong password, using different passwords for different services, and
using up to date antivirus software.
5. SERVER LOGS
In order to ensure easy and comfortable surfing on our Website, each time you visit our Website, the
computer collects certain statistical information. These statistics are only used to provide Us
information in relation to the type of User using our Website by maintaining history of page
requests and at no point they identify the personal details of the User. We may make use of this
data to understand as to how our Website is being used.
6. OTHER INFORMATION
i. If You would like to view the information We have collected from You or You want to correct
Your information, please go to Our Login page and log into Your account to view the above details
and to review Your personal information.
ii. If You believe that any information We are holding about You is incorrect or incomplete, please
email Us at email@example.com
iii. We will promptly correct any information found to be incorrect.
iv. We may change this policy from time to time by updating this page. We will post a notice on Our
about You and Your account.
vi. This policy is effective from the date last updated.
You consent to the collection and use of the information You disclose on
by providing Your information, including but not limited to Your consent, for sharing Your
uniformly to RupeeGO’s desktop website & mobile applications.
We may use the information collected, in connection with Your use of RupeeGO’s services through its
website and mobile app (including Your personal information) in order to investigate, enforce, and
10. DISPUTE RESOLUTION
(In Your email, please describe in as much detail as possible ways in which You believe the
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